Contact Info.
CoolerStars.Com: PO BOX 1267, Guasti, CA 91743

RMA Request,: rma@coolerstars.com
Tracking No.: info@coolerstars.com
Tech.Support: help@coolerstars.com


sales@coolerstars.com

Payment Info. Credit Card

We accept Visa, MasterCard, American Express, Discover ,Diners Club,JCB and Government Credit Cards. Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. If you want us to ship to another address, in order to help us expedite your order, please be sure to call your credit card company and registerer your work and home phone numbers and/or shipping address as an alternative address. Incorrect information may cause a delay in processing your order.

Purchase Orders

CoolerStars.Com Inc provides purchase orders as a payment option to government and educational institutions. Payment terms are Net 15. Payments not received 15 days after the product is received will accrue interest at 15.0% per annum or the maximum amount allowed by law. F.O.B.= Point of Origin Please fax a hard copy to and attention it to Sales Dept.. We will call you to confirm your purchase order and all applicable shipping charge.

Pre-Payment

We accept cashier's checks and money orders. Simply place an online order by choosing "Prepaid" payment option, get a money order or cashier's check then mail your cashier's check or money order with a printed copy of your order confirmation page to:

CoolerStars.Com: PO BOX 1267, Guasti, CA 91743 Attn: Order Processing

, Please write your order number on the check. We process your order as soon as we receive your payment.

Shipping Info.

TIME-in-TRANSIT Table via UPS-Ground Service for your reference only, not Guaranteed.

1-2 Working Days Zone -- DC, MD, DE, NJ, PA, CT, RI, NY, MA, NH, ME, VT

2-3 Working Days Zone -- MI, IN, KY, TN, GA, SC,NC, WV, OH, VA

3-4 WorKing Days Zone --MN, IA, MO, AR, MS, LA, WI, IL, AL, FL

4-5 Working Days Zone --CO, ND, NE, SD, KS, OK, TX, NM

5 -6Working Days Zone -- NV, ID, AZ, UT, MT

6-7 Working Days Zone --CA, OR, WA,

Via USPS Priority Mail : 2 ~ 3 Days In USA

Repair / Refund Policy

Warrenty All power supplies have a limited one year warrenty from the date of the recipt.**There is a 10 day replacement only policy on all computer cases from the date of delivery.

Repair Policy

1. A copy of the Original receipt is required for warranty repair service.

2. You need to request an RMA (Return Merchandise Authorization) number before sending the product back to us. All returns without RMA number will be Refused.

3. Customer is responsible for paying the shipping charges to send the defective merchandise to CoolerStars

4. CoolerStars pays return shipping charges to send merchandise to customers via regular shipping method. Any other shipping arrangement will cost extra. Customer pays shipping charges to return merchandise to CoolerStars

5. CROSS-SHIPMENT: CoolerStars will ship replacement product before receiving the original defective unit if and only if the customer agrees to pay for the replacement product. The request must be made within 15 days from the date delivered by shipping carrier .When the defective item is received, customer will be credited for the the cross-shipped product. *If no defects are found after testing the product, there will be a 15% restocking fee charged to the customer . * A credit will be issued minus the 15% restocking fee. *

6. Unless specified, all products sold by CoolerStars carry a manufacturer's warranty as outlined by the product's manufacturer. CoolerStars hereby gives notice to disclaim any and all product liabilities arising from the sale of the product. Customer acknowledges that CoolerStars is only providing a service to handle any warranty claims against a manufacturer and will not be held liable, tangible or non-tangible, for any warranty loss or damage incurred by the customer.

Refund Policy

1. A copy of the Original receipt is required.

2. No refund accepted after 30 days from the invoice date. Merchandise needs to be received by CoolerStars. within 7 working days from the date the RMA (Return Merchandise Authorization) Number is issued.

3. A 15% restocking fee is charged on all merchandise returned for refund. Warranty replacement for defective product only.

4. Incomplete returns will not be accepted. All returns must be complete with all original accessories, parts and packaging .

5. All returns without Return Authorization Number (RMA Number) will be refused.